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Customer Experience Leader

1 week ago

Quezon City, National Capital Region, Philippines Intogreat Solutions Full time
About Our Benefits

We believe in recognizing and rewarding our employees' hard work and dedication. At Intogreat Solutions, we offer:

  • Competitive salary packages and HMO coverage for you and up to 2 free dependents.
  • Group life insurance and paid sick and vacation leave credits ensure your security and flexibility.
  • Fun and exciting events for our employees.
  • Convenient work location accessible to basic necessities and hangouts.
  • We value work-life balance.
  • Work with driven & talented professionals.
  • Fun and supportive work environment.
  • We provide security for your workplace.
  • A growing team – more opportunities for you.

Come and be part of our growing team that values your personal and professional growth.

Job Responsibilities

As a Service Manager, you will report directly to the Operations Manager and lead a team of Team Leaders who oversee frontline agents in a 24/7 contact center environment. Your primary responsibility is to ensure the department meets key performance metrics, including quality, CSAT, attendance, adherence, and overall service delivery.

This role requires strong leadership skills, the ability to develop and coach leaders, and a proactive approach to driving performance improvements. You will work closely with the client, leading Monthly Business Reviews (MBRs), and identifying opportunities to enhance operational efficiency.