Customer Experience Expert

1 week ago


Quezon City, National Capital Region, Philippines Outsourced Quality Assured Services Inc. Full time

We are seeking a highly skilled Customer Experience Expert to join our remote support team. As a key member of our team, you will be responsible for delivering exceptional customer experiences through chat support.

About the Role

This is an exciting opportunity to join our team as a Customer Experience Expert, providing world-class support to customers across various industries. With a focus on customer satisfaction, you will be responsible for resolving technical issues, answering queries, and ensuring seamless interactions with our platform.

Key Responsibilities
  • Deliver exceptional customer experiences through real-time chat support, addressing their concerns and resolving technical issues efficiently.
  • Handle multiple chat conversations simultaneously, maintaining high levels of customer satisfaction and response times.
  • Guide users on common queries, including platform navigation, billing, and onboarding processes.
  • Collaborate with cross-functional teams to resolve complex technical issues and improve overall customer experience.
  • Maintain accurate records of customer interactions, escalations, and resolutions in CRM tools like Zendesk and Discord.
Requirements
  • 1+ year of experience in a customer support or technical support role, preferably in a SaaS, cloud, or AI-related company.
  • Basic understanding of ssh, linux, sql scripting.
  • Ability to multitask efficiently, handling multiple chat conversations at a time.
  • Strong communication skills with the ability to explain technical concepts in a simplified manner.
  • Experience using CRM and support tools for issue tracking and escalation.


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