Customer Experience Expert
1 week ago
We are seeking a highly skilled Customer Experience Expert to join our remote support team. As a key member of our team, you will be responsible for delivering exceptional customer experiences through chat support.
About the RoleThis is an exciting opportunity to join our team as a Customer Experience Expert, providing world-class support to customers across various industries. With a focus on customer satisfaction, you will be responsible for resolving technical issues, answering queries, and ensuring seamless interactions with our platform.
Key Responsibilities- Deliver exceptional customer experiences through real-time chat support, addressing their concerns and resolving technical issues efficiently.
- Handle multiple chat conversations simultaneously, maintaining high levels of customer satisfaction and response times.
- Guide users on common queries, including platform navigation, billing, and onboarding processes.
- Collaborate with cross-functional teams to resolve complex technical issues and improve overall customer experience.
- Maintain accurate records of customer interactions, escalations, and resolutions in CRM tools like Zendesk and Discord.
- 1+ year of experience in a customer support or technical support role, preferably in a SaaS, cloud, or AI-related company.
- Basic understanding of ssh, linux, sql scripting.
- Ability to multitask efficiently, handling multiple chat conversations at a time.
- Strong communication skills with the ability to explain technical concepts in a simplified manner.
- Experience using CRM and support tools for issue tracking and escalation.
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