Digital Analytics Specialist

7 days ago


Cebu City, Central Visayas, Philippines TDCX Group Full time
Unlock Your Potential

Do you aspire for a rewarding career that lets you do more and achieve more?

TDCX, an award-winning and fast-growing BPO company, is the ideal place to unleash your full potential at work.

We work with world-leading and disruptive brands across various industries, enabling them to acquire new customers, build customer loyalty, and protect their online communities.

Our team of experts harnesses technology, human intelligence, and our global footprint to deliver transformative digital CX solutions that meet the evolving needs of our clients.

  • Top Reasons to work with TDCX:
  • Attractive remuneration, great perks, and performance incentives
  • Comprehensive medical, insurance, or social security coverage
  • World-class workspaces
  • Engaging activities and recognition programs
  • Strong learning and development plans for your career growth
  • Positive culture for you to #BeMore at work

About the Role

We are seeking an experienced Digital Analytics Specialist to join our team. As a key member of our Business Intelligence team, you will be responsible for providing business insights through metrics, reporting, and variance analysis coming from in-depth analysis.

  • Your mission will be to prepare, develop, and analyze daily, weekly, monthly reports and presentations on Key Performance Indicators and other key statistical data in a call center inbound/customer service programs.
  • You will also perform market analysis in supporting business decision making.
  • Analyze and present relevant data in an easy-to-understand format/dashboards or file automation to aid timely decision making, provide insightful discoveries, and recommendations, and optimize processes.
  • A detail-oriented, independent, proactive individual able to work under pressure to meet deadlines is required for this position.

Requirements

  • Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
  • Preferably with 2 years of working experience in the related field is required for this position.
  • Extensive practical knowledge in importing data for use in report software, spreadsheets, Tableau, Power BI, pivots, and formulas, graphs, and flow charts.
  • Proven experience in overseeing the design, development, and implementation of contact centre operations.


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