Care Services Navigator

1 day ago

Taguig, National Capital Region, Philippines beBeeHealthcareNavigator Full time $90,000 - $120,000
About this role

Pearl connects top candidates with leading startups in the US and EU. This opportunity guides and supports healthcare providers for improved patient outcomes.

Key Responsibilities
  • Care Coordination (80%)
    • Serve as the first point of contact, ensuring a professional and welcoming patient experience.
    • Collect, verify, and update patient information accurately while maintaining confidentiality.
    • Schedule appointments efficiently and conduct initial screenings to direct patients appropriately.
    • Manage patient records in electronic medical record systems, ensuring compliance with regulations.
    • Respond to patient inquiries via phone, email, and chat with empathy and clarity.
    • Provide pre-appointment instructions and ensure patients understand documentation and insurance requirements.
    • Coordinate with providers, insurance teams, and staff to ensure smooth patient flow.
  • Provider Partnership (20%)
    • Conduct provider outreach and present company value proposition to acquire provider partnerships
    • Handle high outbound call volumes
    • Maintain accurate outreach records
    • Track and report key performance indicators (calls, emails, meetings, conversion rates)
    • Share insights on prospect feedback and market trends to improve strategies
Requirements
  • Proven experience in care coordination, especially in physical healthcare
  • 1+ years of outbound sales experience (healthcare preferred)
  • Strong cold-calling & email outreach skills
  • Proficiency with CRM tools
  • Excellent verbal and written communication skills
  • Ability to thrive in a fast-paced environment

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