Professional Customer Experience Specialist

1 day ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeCustomerService Full time ₱500,000 - ₱1,000,000
Job Overview

We are seeking a professional to provide exceptional customer service and support various initiatives for diverse clients. In this role, you will assist customers with inquiries and deliver outstanding service.

This is a fantastic opportunity to contribute to high-impact projects with iconic brands. If you're a natural problem solver who excels at creating memorable customer experiences, we encourage you to apply.

The ideal candidate will have prior call center experience, strong proficiency in English, and a quiet home workspace.

Main Responsibilities:

  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Stay current with training, updates, and program knowledge.
  • Maintain consistent attendance and adhere to scheduling requirements.

Requirements:

  • Aged 18 years or older.
  • High school diploma or equivalent education.
  • Prior experience working in a call center environment.
  • Work from home experience.
  • Strong command of the English language.
  • Typing speed of 20+ words per minute.
  • High-speed internet connection.
  • Basic proficiency in Microsoft Office applications (Word, Excel, Outlook, PowerPoint).
  • Familiarity with Windows operating systems.
  • Skilled in troubleshooting and follow-up tasks.
  • Able to multitask and self-manage effectively.
  • Excellent interpersonal skills.

What You Can Expect From Us

We offer a competitive compensation package that includes medical coverage, dental benefits, meal allowance during training, career growth opportunities, allowances for personal expenses, performance bonuses, employee shuttle services, company events, and more.

About Our Company

We help our customers overcome their challenges by delivering industry-leading solutions that create exceptional customer experiences and drive optimal performance.

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