Customer Service Advocate

2 days ago

Marikina City, National Capital Region, Philippines beBeeCustomerService Full time ₱4,000 - ₱6,000
About the Role

We are seeking highly organized and dedicated customer service professionals to join our team as key members.

Key Responsibilities:
  • Handle both incoming and outgoing calls with professionalism and poise, providing exceptional customer experiences.
  • Address customer concerns promptly and effectively, striving for customer satisfaction in every interaction.
  • Cultivate enduring relationships and foster trust with customer accounts through transparent and interactive dialogue.
  • Maintain thorough records of customer engagements, update customer accounts, and organize documentation.
  • Adhere to communication protocols, guidelines, and best practices at all times.
Requirements

To be successful in this role, you will need:

  • A minimum of 1 year of verified experience as a customer service representative within B2C or B2B contexts.
  • Proficient English communication abilities, achieving at least a B2 proficiency level.
  • Exceptional phone, email, and instant messaging communication proficiencies.
  • Strong organizational and time management competencies.
  • Technologically adept and well-versed in contemporary tools such as desktop sharing, cloud services, CRM, and VoIP.

The ideal candidate will possess a proactive and confident demeanor with meticulous attention to detail, and be able to work flexible shifts.

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