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Quality Assurance Expert

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Taguig, National Capital Region, Philippines CIMB Bank Philippines Full time

CIMB Bank Philippines seeks a highly skilled Quality Assurance Analyst to join its team.

About the Role

As a Quality Assurance Analyst, you will be responsible for evaluating customer interactions, providing feedback, and implementing improvements to ensure exceptional customer experiences.

Responsibilities
  • Analyze customer interactions to identify areas for improvement.
  • Develop and implement strategies to enhance customer satisfaction.
  • Conduct quality audits to ensure contact center agents meet performance standards.
  • Collaborate with teams to address operational and behavioral weaknesses.
Requirements
  • Bachelor's degree in a relevant field.
  • Minimum 1-year experience in Quality Assurance or a related field.
  • Excellent communication and analytical skills.
  • Ability to work independently and collaboratively as part of a team.