Strategic Operations Leader

23 hours ago

Naga, Bicol, Philippines beBeeOperations Full time ₱900,000 - ₱1,200,000
Operations Manager Job Description

This role focuses on managing operations to maximize revenue and client satisfaction.

  • Analyze and improve Client Service Level Agreements, implement action plans as necessary.
  • Maximize revenue through financial projects such as data collection, forecasting, budgeting, etc.
  • Select, train, develop, and manage direct reports and their teams; plan work assignments according to organizational policies and legal requirements.
  • Manage operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports).
  • Build strong relationships with client partners.
  • Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards.
  • Conduct regular one-on-ones with direct reports to review individual performance, team performance, and offer coaching for growth.
  • Encourage a positive work environment through employee engagement; resolve employee relation issues professionally and efficiently.
  • Participate in cross-functional meetings to discuss information from operational support functions - Training, HR, Quality, WFM, TA - and partner to define action plans that drive improvement.
  • Implement best practices and deliver exceptional results for clients; evaluate staffing needs with input from BD and Clients, making adjustments to meet changing requirements.
Requirements
  • Associate's Degree in related field with over seven years of experience, preferably with two years of progressive management experience.
  • Call center experience is preferred.
  • Demonstrated ability to coach and develop action plans that maximize performance and provide effective feedback.
  • Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to achieve specific goals.
  • Ability to work under pressure, maintain a professional demeanor, and follow through on tasks to completion.
  • Excellent communication skills, both written and verbal, with the ability to present information effectively to internal and external associates.
  • Demonstrated ability to prioritize projects in fast-paced environments and meet deadlines.
  • Ability to mentor, coach, and provide direction to a team of employees.
  • Flexibility to adapt to changing requirements.

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