Senior IVR Developer

2 days ago

Taguig, National Capital Region, Philippines beBeeCommunicator Full time ₱900,000 - ₱1,200,000
Job Description

The primary focus of this role is to design, build, and implement interactive voice response (IVR) solutions for clients. This involves collaborating with various teams to understand project scope and ensuring the telephony environment is properly maintained and monitored.

Duties and Responsibilities:
  • Create test plans prior to providing UAT and Production IVR solutions to clients for testing.
  • Document call flows, designs, and other related items used to build the IVR and cloud omnichannel solutions.
  • Provide level 2 support for IVR and/or cloud omnichannel contact center related systems including troubleshooting operational issues leading to resolution with minimal downtime.
Required Skills and Qualifications

To be successful in this role, you will need the following skills and qualifications:

  • A minimum of 2+ years experience in IVR and/or cloud omnichannel contact center design, build, implementation, maintenance, and support.
  • Relevant diploma or bachelor's degree in a field such as Computer Science, Information Technology, Computer Engineering, or Telecommunications Engineering.
  • Experience in designing, building, implementing, deploying, and supporting complex IVR call flows with API integration, web services, and other related technologies.
  • Programming skills using VXML/CCXML, JavaScript, Python, and/or PHP.
  • Familiarity with SIP and other VoIP technologies and protocols.
  • Strong analytical and problem-solving skills.
  • Ability to keep all projects under a confidentiality clause.
Benefits

This role offers the following benefits:

  • Opportunity to work on complex IVR call flows and cloud omnichannel solutions.
  • Collaboration with various teams to ensure understanding of project scope.
  • Chance to develop skills in programming languages such as VXML/CCXML, JavaScript, Python, and/or PHP.
Others

Please note the following:

  • AWS Certification is highly desirable but not mandatory.
  • Avaya Certification and CCNA Certification are also highly desirable but not mandatory.

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