
100 WFH Home Healthcare Team Lead
3 weeks ago
Pointwest is hiring a dynamic and experienced Team Lead for Project Jolly Angels, a Home Health Care initiative under our Healthcare Business Unit. This role is responsible for daily team operations, performance management, client communication, and staff development—ensuring service excellence and continuous improvement in line with Pointwest's core values of Leadership, Excellence, and Innovation.
Key Responsibilities
Lead daily operations and monitor performance to ensure adherence to SLAs and quality standards
Serve as the main client contact and manage escalations professionally and promptly
Distribute workload efficiently and track productivity, quality, and turnaround time
Coach and develop team members to reach performance goals and foster career growth
Drive continuous improvement initiatives to enhance processes and service delivery
Promote a culture of agility, collaboration, innovation, accountability, and customer centricity
Performance Metrics
SLA and quality compliance
Client satisfaction and retention
Team productivity and efficiency
Coaching impact and employee engagement
Process improvement implementation
Qualifications
Bachelor's degree in Nursing, Healthcare, Business, or related field
Minimum 3 years of leadership experience in healthcare BPO or RCM operations
Strong knowledge of Home Health RCM and OASIS documentation
Excellent communication, problem-solving, and stakeholder management skills
Proven experience in team coaching and performance tracking
Proficiency in Google Workspace, Microsoft Office, and relevant billing systems
Be part of a company that values people and purpose. Grow with Pointwest. Apply now and help us deliver excellence in healthcare solutions.
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