100 WFH Home Healthcare Team Lead

3 weeks ago


Quezon City, National Capital Region, Philippines Pointwest Innovations Corp. Full time
Home Health Care Team Lead

Pointwest is hiring a dynamic and experienced Team Lead for Project Jolly Angels, a Home Health Care initiative under our Healthcare Business Unit. This role is responsible for daily team operations, performance management, client communication, and staff development—ensuring service excellence and continuous improvement in line with Pointwest's core values of Leadership, Excellence, and Innovation.

Key Responsibilities

  • Lead daily operations and monitor performance to ensure adherence to SLAs and quality standards

  • Serve as the main client contact and manage escalations professionally and promptly

  • Distribute workload efficiently and track productivity, quality, and turnaround time

  • Coach and develop team members to reach performance goals and foster career growth

  • Drive continuous improvement initiatives to enhance processes and service delivery

  • Promote a culture of agility, collaboration, innovation, accountability, and customer centricity

Performance Metrics

  • SLA and quality compliance

  • Client satisfaction and retention

  • Team productivity and efficiency

  • Coaching impact and employee engagement

  • Process improvement implementation

Qualifications

  • Bachelor's degree in Nursing, Healthcare, Business, or related field

  • Minimum 3 years of leadership experience in healthcare BPO or RCM operations

  • Strong knowledge of Home Health RCM and OASIS documentation

  • Excellent communication, problem-solving, and stakeholder management skills

  • Proven experience in team coaching and performance tracking

  • Proficiency in Google Workspace, Microsoft Office, and relevant billing systems

Be part of a company that values people and purpose. Grow with Pointwest. Apply now and help us deliver excellence in healthcare solutions.

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