Remote Customer Support Specialist

3 days ago

Mabalacat, Central Luzon, Philippines beBeeCustomer Full time ₱60,000 - ₱100,000
Job Overview

At MCI, we offer a remote opportunity as a Customer Service Agent.

This role involves supporting a range of customer service initiatives for various clients.

You will be responsible for handling inbound and outbound calls professionally and efficiently, resolving customer issues on the first call through effective problem-solving, and accurately documenting interactions and processing claims.

The ideal candidate should have prior call center experience, strong command of the English language, typing speed of 20+ WPM, high-speed internet connection, and basic proficiency in Microsoft Office.

  • Key Responsibilities:
  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Accurately document interactions and process claims.

Required Qualifications:

  • Must be 18 years or older.
  • High school diploma or equivalent.
  • Previous call center experience.
  • Work from home experience.
  • Strong command of the English language.
  • Typing speed of 20+ WPM.
  • High-speed internet connection.
  • Basic proficiency in Microsoft Office.
  • Familiarity with Windows operating systems.
  • Skilled in troubleshooting and follow-up.

Benefits:

  • HMO Coverage plus a dependent.
  • Dental Coverage.
  • Free meal during training.
  • Allowances for rice, clothing, laundry and meals.
  • Performance and loyalty bonuses.

Disclaimer:

While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer.

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