Business Process Expert

19 hours ago

Pulong Santa Cruz, Calabarzon, Philippines beBeeSpecialist Full time ₱1,000,000 - ₱1,500,000
Job Description

We are looking for a highly skilled Business Process Expert to join our team. As a key member of our support team, you will play a direct role in elevating user satisfaction and helping their businesses grow.

You will act as a trusted advisor to our merchants, delve into their pain points, and recommend tailored solutions to optimise their experience on our platform.

Your role will involve building relationships with our users, providing excellent customer service, and collaborating closely with our Product and Engineering teams to leverage client insights and shape product strategy.

This is an exciting opportunity for someone who is passionate about delivering exceptional customer experiences, has strong analytical skills, and can work effectively in a remote environment.

Key Responsibilities:
  • Own the post-sales cycle from customer engagement, retention, and growth of our users.
  • Build relationships and become a trusted payments advisor to key stakeholders.
  • Provide excellent customer service through messaging platforms and phone calls.
  • Identify areas for improvement in each client's business process and communicate solutions based on our products and value proposition.
  • Discuss customer insights and feedback with our Product and Engineering teams to drive product strategy and innovation.
  • Assess common pain points and suggest potential features or improvements that can solve these problems.
Requirements:
  • 2+ years of customer success or client-facing experience, ideally working with a complex, technical product.
  • Strong business mindset, with an ability to identify the strategy behind each of our user's businesses.
  • Lots of empathy and patience, with a willingness to advocate for our users and guide them through technical solutions.
  • Experience handling difficult situations or customers, while remaining professional and personable.
  • Strong interest in the fintech industry, and in acquiring deep knowledge about technical products.
  • An analytical and strategic mind, with a deep interest in shaping our product strategy.
  • Highly resourceful, with an ability to navigate through our data to find solutions to ambiguous questions.
  • Self-starter who can independently drive projects in a remote working environment.
What We Offer:

We offer a highly motivated, smart, and ambitious team, learning opportunities and growth, flexible remote working, local GP medical reimbursement, 21 days annual paid leave, and unlimited medical leave.

  • Business Operations and Process Coordinator

    24 hours ago

    Pulong Santa Cruz, Calabarzon, Philippines beBeeProcess Full time ₱4,500,000 - ₱5,500,000

    Operations and Process ProfessionalWe are seeking a meticulous and organized individual to support our core business operations. As an Operations and Process Specialist, you will focus on ensuring accuracy, efficiency, and compliance in our operational processes.The ideal candidate is highly detail-oriented, process-driven, and thrives in a collaborative...

  • Business Process Strategist

    17 hours ago

    Pulong Santa Cruz, Calabarzon, Philippines beBeeStrategist Full time ₱4,750 - ₱7,899

    As a highly skilled strategic operations professional, you will be instrumental in optimizing business processes and leveraging AI tools to streamline operations. Your role will encompass key responsibilities that drive growth, efficiency, and innovation.Key Responsibilities:Process Enhancement & Systems Optimization: Assess current workflows, processes, and...

  • Business Process Coordinator

    24 hours ago

    Pulong Santa Cruz, Calabarzon, Philippines beBeeAdministrative Full time $10,000 - $25,000

    Job Description:We are seeking a highly skilled and organized Virtual Assistant to join our team. As a Virtual Assistant, you will provide high-level operational support to our business partner, driving clarity, efficiency, and growth within property acquisition and disposition workflows.The ideal candidate will have proven operational experience within the...

  • Business Process Manager

    18 hours ago

    Pulong Santa Cruz, Calabarzon, Philippines beBeeImplementation Full time ₱8,400 - ₱9,600

    Implementation SpecialistThe ideal candidate will have a strong understanding of back office processes in the real estate industry and be adept at managing multiple implementations simultaneously.Main Responsibilities:Prior to project kickoff, assess client's current business needs and workflows.Develop and manage customized implementation plan for each...

  • Data Process Expert

    23 hours ago

    Pulong Santa Cruz, Calabarzon, Philippines beBeeAnalyst Full time ₱1,800,000 - ₱2,400,000

    OverviewA Data Operations Analyst plays a pivotal role in managing and optimizing data processes to support seamless access, analysis, and decision-making across an organization.This role bridges the gap between technical data teams and business operations by designing, implementing, and maintaining efficient controls of data processing systems. Key...

  • Process Optimization Expert

    21 hours ago

    Pulong Santa Cruz, Calabarzon, Philippines beBeeAutomation Full time $70,000 - $100,000

    Automation Specialist">We're seeking an experienced Automation Specialist to spearhead our automation efforts. This role is ideal for someone passionate about streamlining processes, integrating systems, and empowering teams to work more efficiently.">Partner with operations and cross-functional teams to identify automation opportunities and implement...

  • Business Process Transformation Specialist

    20 hours ago

    Pulong Santa Cruz, Calabarzon, Philippines beBeeTransformation Full time ₱5,500,000 - ₱8,500,000

    **Business Process Transformation Specialist**About the RoleWe are seeking an experienced Business Process Transformation Specialist to join our team. As a Business Process Transformation Specialist, you will be responsible for identifying areas of improvement in our business processes and implementing changes to increase efficiency and productivity.Key...

  • Business Process Improvement Specialist

    20 hours ago

    Pulong Santa Cruz, Calabarzon, Philippines beBeeProcessAuditor Full time ₱600,000 - ₱800,000

    We are seeking a detail-oriented and analytical Process Auditor to join our team in a fast-paced digital content and media services environment.The ideal candidate is highly skilled in evaluating, documenting, and improving operational processes to ensure efficiency, compliance, and continuous improvement.Key Responsibilities:Conducting audits of operational...

  • Business Process Optimization Specialist

    23 hours ago

    Pulong Santa Cruz, Calabarzon, Philippines beBeeIntegration Full time ₱7,200 - ₱7,800

    ERP System Integration SpecialistWe are seeking an experienced professional to join our team as an ERP system integration specialist.The ideal candidate will have expertise in customizing and integrating enterprise resource planning systems to meet the specific needs of different departments and business processes.Customize the ERP system to align with our...

  • Expert US Business Tax Specialist

    23 hours ago

    Pulong Santa Cruz, Calabarzon, Philippines beBeeTax Full time ₱150,000 - ₱200,000

    About Us Tax ServicesJob DescriptionWe are seeking a dedicated and customer-oriented professional to assist our certified public accountant (CPA) in tax preparation services.Key Responsibilities:Collaborate with the CPA to provide expert guidance and service to clients worldwide.Work closely with other team members to timely and accurately file tax returns...