Law Firm Client Advocate

1 day ago

Quezon City, National Capital Region, Philippines beBeeSupport Full time $60,000 - $80,000
Support Clients with Exceptional SupportThe role of a Customer Support Executive is to provide exceptional support to law firm clients during off-hours. This includes responding to inbound tickets and live chat inquiries, troubleshooting basic platform issues, and escalating complex issues internally.Key Responsibilities:
  • Respond to inbound Zendesk tickets and live chat inquiries from law firm clients.
  • Troubleshoot basic platform issues or user confusion.
  • Reference and interpret internal guides to deliver accurate and helpful support.
  • Escalate complex issues internally and follow through until resolved.
  • Design SOPs for CSR workflows, ticket handling, escalation paths, and resolution standards.
  • Tag recurring issues for process improvements or documentation updates.
  • Participate in QA/bug testing when new product iterations are released.
  • Assist with ad-hoc admin tasks, including guidebook updates, FAQ documentation, and internal support coordination.

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