Operational Excellence Manager
7 days ago
The Operational Excellence Manager is responsible for leading the team in observing company policies and stable attrition management, ensuring that the team meets all Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). This role serves as a bridge between middle management and frontline staff, interacting with middle managers, support, as well as stakeholders of the same ranking.
Key Responsibilities:
• Perform all basic functions outlined in the Job Description of the Frontline Staff
• Monitor process performance and ensure SLAs are being measured accurately
• Timely and accurate reporting of both internal and external results
• Prepare client presentations where performance data is interpreted and analyzed
• Drill down causes low performance among frontline staff
• Provide insights on what is happening to each process
• Provide solutions to challenges encountered related to SLAs or KPIs
• Coordinate with operations, quality, and training teams
• Provide regular coaching and interaction with frontline staff to address concerns and guide performance towards goals
• Train and onboard new staff as required in partnership with the support personnel
• Perform quality audits as required to ensure calibration of process workflows in partnership with the process trainer, quality compliance analyst, or any other support personnel
• Forecast and manage attrition in a timely manner
Requirements:
• At least one (1) to two (2) years active experience in a clinical or medical setting where a valid and unencumbered Philippine nursing license is required to function
• Strong leadership and communication skills
• Ability to prioritize tasks and manage multiple projects simultaneously
• Proficient with computer systems and software including Microsoft Outlook, Word, Excel, OneNote, and PowerPoint
• Basic Knowledge of using Web Browsers, Search Engines etc.
Salary:
The estimated salary range for this position is $45,000-$55,000 per annum, depending on qualifications and experience.
About Manpower Core Group Inc.:
Manpower Core Group Inc. is a reputable staffing agency providing top talent to various industries. We offer competitive salaries, comprehensive benefits, and opportunities for career growth.
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