Client Experience Specialist
11 hours ago
We are looking for a skilled Client Care Specialist to join our team at Anytime Cleaners Corp. In this role, you will be responsible for managing client relationships, responding to inquiries, and driving business growth through strategic client interactions.
Key Responsibilities:
The successful candidate will be responsible for:
- Providing exceptional customer service by responding to client inquiries, addressing concerns, and resolving issues in a timely and professional manner.
- Sourcing new clients through various channels, including cold-calling, and building relationships to expand our customer base.
- Preparing and sending cost estimates to clients, ensuring accuracy and timeliness.
- Coordinating job orders with the janitorial department and ensuring smooth communication.
- Preparing weekly reports on tele-sales performance and tracking progress towards targets.
- Securing quotations for repair materials and analyzing data to improve services.
Requirements:
To succeed in this role, you must have excellent communication and interpersonal skills, be highly organized, and able to prioritize tasks effectively. You should also possess strong problem-solving skills, attention to detail, and the ability to work well under pressure. A positive attitude, self-motivation, and a passion for delivering exceptional customer service are essential.
What We Offer:
We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development. If you are a results-driven individual with a passion for delivering outstanding customer service, we encourage you to apply for this exciting opportunity.
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