Fire Alarm Operations Manager

2 days ago

Baguio City, Cordillera, Philippines beBeeService Full time ₱800,000 - ₱1,300,000

We are seeking a highly skilled Fire Alarm Service Manager to lead our service department.

This role is responsible for managing service operations, coordinating technicians, and ensuring prompt responses to customer inquiries.

  • Responsibilities:
  • Answer the service number and assist customers with fire alarm-related inquiries
  • Respond to off-hours answering service calls, ensuring emergency service needs are met
  • Schedule service calls based on priority and availability
  • Coordinate and schedule technicians, ensuring efficient deployment of resources
  • Respond to customer emails regarding service requests, inquiries, and follow-ups
  • Provide customers with timely notifications and updates on service status
  • Audit fire alarm system issues remotely, determining whether a technician needs to be dispatched
  • Make informed decisions on which technician to schedule based on the complexity of the issue
  • Maintain detailed service records and ensure compliance with industry standards

Qualifications:

  • Proven experience in fire alarm systems and troubleshooting technical issues
  • Strong organizational and problem-solving skills with the ability to manage multiple tasks
  • Excellent communication skills, both verbal and written
  • Ability to diagnose issues remotely and provide appropriate solutions
  • Experience in coordinating technicians and managing service schedules
  • Familiarity with fire alarm industry regulations and compliance standards

Benefits:

  • Competitive compensation package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment

Other Opportunities:

  • Professional certification programs available
  • Continuous training and education support

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