Client Service Representative

2 days ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeCustomerSupport Full time ₱500,000 - ₱700,000
Job Overview

We are seeking a dedicated and customer-focused Client Support Specialist to join our team. As an Operations Generalist, you will be responsible for providing exceptional support to multiple clients through various channels.


Your primary objective will be to ensure seamless service delivery, meeting performance metrics and exceeding client expectations.


Key Responsibilities:
  • Task Management: Prioritize and manage tasks across multiple client accounts, adapting to varying client needs and requirements.
  • Record Keeping: Maintain accurate and up-to-date records of client interactions and service requests.
  • Customer Service: Provide exceptional customer service through email, chat, and phone support.
  • Inquiry Resolution: Address customer inquiries and resolve issues promptly and professionally.
  • Technical Support: Provide basic technical support and troubleshooting to non-technical users.
  • Documentation: Perform back-office tasks, such as data entry, report generation, and process documentation.
  • Escalation: Escalate complex technical issues to appropriate teams as needed.
  • Performance Metrics: Meet and exceed defined SLAs and performance metrics for each assigned client account.
  • Process Compliance: Adhere to established processes and procedures, ensuring compliance with client and company standards.

Required Skills and Qualifications:
  • Customer Service Experience: Proven experience in a customer service or support role.
  • Communication Skills: Excellent communication skills, both written and verbal.
  • Problem-Solving: Strong problem-solving and analytical abilities.
  • Technical Aptitude: Basic technical aptitude and the ability to explain technical concepts to non-technical users.
  • Productivity Tools: Proficiency in using various communication and productivity tools (e.g., email, chat platforms, CRM systems).
  • Multitasking: Ability to multitask and prioritize effectively in a fast-paced environment.
  • Attention to Detail: Strong attention to detail and accuracy.

  • Client Care Representative

    7 days ago

    Cagayan de Oro, Northern Mindanao, Philippines Work Avenue and Business Solutions Incorporated Full time $70,000 - $120,000 per year

    As a Customer Service Representative, you will be responsible for providing exceptional customer service by handling client inquiries, resolving issues, and offering accurate information about products and services. You will manage calls, chats, or emails, ensuring each client receives professional and efficient assistance. Training will be provided, making...

  • Client Care Representative|

    1 week ago

    Cagayan de Oro, Northern Mindanao, Philippines Work Avenue and Business Solutions Incorporated Full time ₱150,000 - ₱300,000 per year

    We are seeking dedicated Customer Service Representatives to join our CDO team. In this role, you will serve as the first point of contact for customers, handling inquiries, resolving concerns, and delivering excellent service through phone, email, or chat. You will represent our brand with professionalism, empathy, and problem-solving skills, ensuring...

  • Remote Customer Service Representative

    3 days ago

    Cagayan de Oro, Northern Mindanao, Philippines beBeeCustomer Full time ₱100,000 - ₱120,000

    Job Title: Remote Customer Service RepresentativeWe are seeking a highly motivated and dedicated individual to join our team as a Remote Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to clients across the globe.Your primary objective will be to handle incoming inquiries in a professional and...

  • Customer Service Representative

    3 days ago

    Cagayan de Oro, Northern Mindanao, Philippines beBeeCustomerService Full time ₱1,800,000 - ₱2,000,000

    Customer Service Representative JobAs a Customer Service Representative, you will play a vital role in ensuring that our clients receive exceptional service and support.The ideal candidate will have excellent communication skills, be able to work well under pressure, and possess a strong passion for delivering outstanding customer...

  • Bilingual Customer Service Representative

    3 days ago

    Cagayan de Oro, Northern Mindanao, Philippines beBeeCustomer Full time ₱100,000 - ₱120,000

    Job Title: Bilingual Customer Service RepresentativeAbout the Role:This is a fantastic opportunity to join our team as a Bilingual Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our clients via phone, email, and chat.Responsibilities:Provide top-notch customer service to clients in both...

  • Operations / Senior Client Service Leader

    3 days ago

    Cagayan de Oro, Northern Mindanao, Philippines beBeeLeadership Full time ₱1,800,000 - ₱2,500,000

    Job Title:Senior Client Service ManagerAbout the Job:This is an exceptional opportunity to join our team as a Senior Client Service Manager. The role requires a high level of expertise in leadership and client service management.The successful candidate will be responsible for leading a team of Client Service Representatives, providing guidance and support...

  • Dealer Care Representative

    1 week ago

    Cagayan de Oro, Northern Mindanao, Philippines CARLCARE SERVICE PH INC. Full time $30,000 - $50,000 per year

    Main Role: Responds to incoming communications from dealers, customers, and Carlcare ield personnel by phone, email, and other means of communication. Forward incoming communications to the appropriate person if the request is outside the representative's familiarity or area of responsibility.Job descriptionCommunicate with all dealers on a daily basis ...

  • Customer Service Representative

    1 week ago

    Cagayan de Oro, Northern Mindanao, Philippines Inland Corporation Full time ₱200,000 - ₱300,000 per year

    INLAND CORPORATIONEstablished in October 1975, Inland Corporation is a Filipino owned company that began as a customs brokerage and trucking company and eventually ventured to other logistical services.Staying true to its corporate philosophy of professional and personalized service as well commitment to its clientele, our corporation has established a...

  • Client Service Associate

    1 week ago

    Cagayan de Oro, Northern Mindanao, Philippines Work Avenue and Business Solutions Incorporated Full time $30,000 - $60,000 per year

    The Customer Service Representative is responsible for handling customer inquiries, complaints, and requests through phone, email, or chat. The role requires delivering excellent service, resolving issues efficiently, and ensuring customer satisfaction in alignment with company standards.Key Responsibilities:Answer inbound calls, emails, or chats to assist...

  • Home Based Customer Service Representative

    3 days ago

    Cagayan de Oro, Northern Mindanao, Philippines beBeeCustomerService Full time ₱800,000 - ₱1,500,000

    Job OverviewYou have the opportunity to work from home as a remote call center representative and support various customer service initiatives for our diverse portfolio of clients.Key ResponsibilitiesHandle inbound and outbound calls professionally and efficiently, providing exceptional service to customers.