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Network Support Professional

1 week ago

Manila, National Capital Region, Philippines Helix Full time

We are seeking a skilled Network Support Professional to join our team at Helix.

The successful candidate will possess strong analytical skills and be able to effectively troubleshoot network connectivity issues.

Responsibilities include administering printer and scanning issues like jams, not available on the network, driver issues, incorrect scanning and printing, etc.

Additionally, the candidate will provide technical support for software related issues such as installation, configuration, and troubleshooting.

Our Client

In this position, you will be assigned to our client, a Managed Service Provider (MSP) that provides IT and cybersecurity services to small and medium businesses.

Tools they use daily include Kaseya, Freshdesk, Meraki (yes, full Meraki stack), Addigy, Office 365, Google Workspace, SentinelOne, Huntress, and more.