Experienced Customer Experience Team Leader

2 weeks ago

Porac, Philippines beBeeLeadership Full time $90,000 - $125,000
Job Description

We are seeking a seasoned leader to spearhead our Customer Experience team. As a Team Manager, you will be responsible for leading and developing a high-performing team, ensuring consistent achievement of service levels and customer satisfaction.

This role requires a driven and knowledgeable individual who can enhance phone support processes and take our customer experience to the next level.

Responsibilities
  • Establish key performance indicators (KPIs) to ensure consistent achievement of service levels and customer satisfaction.
  • Implement quality control processes to maintain high service standards and identify areas for improvement.
  • Leverage data and insights to refine Phone Support processes.
  • Build and mentor a high-performing team, fostering a culture of excellence.
  • Develop and train new joiners for the role.
  • Document team activities and outcomes to maintain clear records.
  • Provide clear feedback to relevant teams and leadership.
Requirements
  • Exceptional verbal and written communication skills in English.
  • Emotional intelligence and empathy.
  • Critical thinking and problem-solving mindset.
  • Proficiency with customer service tools and analytics platforms.
What We Offer
  • A world-class direct-to-consumer (DTC) brand with multiple 8-figure revenues in 2 years.
  • Highly experienced founders' team with over $700M+ in collective experience.
  • A self-improvement-driven culture of top A-players in their respective fields.
  • A performance-oriented environment with a great work-life balance.
  • A micromanagement-free work environment with remote work options.

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