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20 hours ago
LevelUp, we believe growth happens when people feel trusted, supported, and challenged. Our company has over seven years of experience providing world class outsourcing and offshore hiring services in various verticals.
Job Description:The Technical Support Engineer plays a crucial role in ensuring customer satisfaction and resolving technical issues effectively. This position is tailored for experienced professionals with great communication skills backed by solid technical knowledge.
Required Skills and Qualifications:- Hands-on experience with WordPress (5+ years)
- Proficient in creating well-structured HTML documents and implementing CSS from simple to more complex techniques
- Experience using custom hooks and filters to add or change functionality in WordPress
- Proficient in diagnosing and resolving WordPress issues using WP Debug, browser console errors, and other debugging tools
- Knowledge of CDNs and various types of caching
- Fully remote arrangement
- Collaborative environment
- Paid training
This is a fully remote position with a standard 40-hour fixed-schedule work week. We have a company culture that focuses on the well-being of its team members, with a good work life balance and respectful work environment.
Others:- Exceptional written and verbal English communication skills
- Experience with technical/customer support or regularly interacting with clients on technical matters
- Strong team player with a supportive and friendly attitude
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