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Customer Support Ambassador Travel and Hospitality Account Representative
4 weeks ago
Unleash your full potential at work with Solid Lyndelle Manpower Services Inc., an award-winning and fast-growing BPO company. Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore.
Top Reasons to Work with Us- Competitive remuneration, great perks, and performance incentives
- Comprehensive medical, insurance, or social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive culture for you to #BeMore at work
- Easy to locate area with direct access to public transport
- Flexible working arrangements
- Be coached and mentored by experts in your field
- Join a global company, winner of hundreds of industry awards
As a Support Ambassador, you will provide customer service and/or troubleshooting support through email/phone/chat to customers and offer consultative support. You are also required to perform these job functions:
- Provide friendly and efficient service to the travel community
- Be a first point of contact to handle and resolve customer complaints
- Respond professionally to inbound phone calls, including urgent situations
- Identify and escalate issues appropriately
- Compose thoughtful and accurate messages or customize prepared responses to customers through deferred channels (messaging or chat)
- Research information and troubleshoot problems using available resources
- Arbitrate in situations between users
- Monitor and control numerous concurrent tasks in tandem
- Proactively and independently work to meet targets and goals
No experience is needed for college graduates, while SHS grads must have 1 year of non-BPO experience. Must be available for a regular schedule of 40 hours a week, one that spans weekends and holidays as our customers need us. Shifts may include evening or early morning hours. We're looking for someone with patience, empathy, and a unique ability to manage stress. Skilled and eloquent in writing, good communication and interpersonal skills, and able to work in Rockwell Business Center Sheridan, Mandaluyong City.
