Customer Experience Ambassador

1 week ago


Mandaluyong City, National Capital Region, Philippines Focus Global Inc. Full time
About the Role

The Customer Experience Ambassador will be the primary point of contact for our clients, ensuring seamless communication and effective issue resolution. This role requires a customer-centric individual with excellent interpersonal skills and a genuine desire to provide exceptional support.

Key Responsibilities:
  • Engage with customers to understand their needs and preferences.
  • Coordinate with internal teams to ensure timely resolution of customer concerns.
  • Maintain a thorough understanding of our products and services.
  • Monitor customer satisfaction and identify opportunities for improvement.
Requirements
  • Bachelor's Degree in Hospitality Management, Business, or a related field.
  • Experience in using Google Business Suite and Microsoft Office tools.
  • Excellent communication and problem-solving skills.
  • Ability to work collaboratively with cross-functional teams.


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