Global Business Experience Manager

1 week ago


Taguig, National Capital Region, Philippines Globe Telecom, Inc. Full time

Globe Telecom, Inc. is seeking a highly skilled Global Business Experience Manager to lead the implementation of customer experience transformations across our organization.

Key Responsibilities:
  • Drive Program-Wide Business Readiness - Ensure all impacted business units are prepared for new customer experiences and journey transformations.
  • Change Management Across Experience Roadmap - Oversee and execute change management strategies that align with long-term experience goals, beyond just individual deployments.
  • Cross-Functional Alignment for Organizational Readiness - Work with operations, frontline teams, customer support, retail, digital, and marketing to ensure smooth execution.

The ideal candidate will have strong written and verbal communication skills, as well as experience in stakeholder management and risk management.



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