Customer Service Representative

2 days ago

Calamba, Calabarzon, Philippines beBeeCustomer Full time ₱40,000 - ₱80,000
About the Role

We are seeking a Customer Service Professional to provide exceptional support to our clients in a contact center environment.

This is an exciting opportunity to work with a leading company that specializes in delivering tailored solutions to meet the diverse needs of our clients.

  • Handle customer inquiries, resolve issues, and ensure a seamless experience.
  • Provide accurate information about products and services.
  • Resolve customer complaints and escalate when necessary.
  • Maintain detailed records of customer interactions.
  • Follow established procedures and compliance guidelines.
  • Meet performance goals related to quality, efficiency, and customer satisfaction.
  • Participate in training and coaching to improve service delivery.
Requirements
  • Must be 18 years or older
  • High school diploma or equivalent
  • 1+ years of customer service experience, preferably in a contact center.
  • Strong communication and interpersonal skills.
  • Ability to multitask and work in a fast-paced environment.
  • Familiarity with CRM systems and call center tools.
  • Fluent in English and Spanish
About Our Organization

We help customers overcome their CX and DX challenges by creating industry-leading solutions that deliver exceptional experiences and drive optimal performance.

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