Operations Performance Improvement Specialist

2 weeks ago


Manila, National Capital Region, Philippines Conduent Full time
About the Role

We are seeking an experienced Operations Performance Improvement Specialist to join our team. As a key member of our operations team, you will be responsible for analyzing operational metrics and customer satisfaction scores to identify trends and areas for improvement.

Key Responsibilities:

  • Review and analyze operational metric results and customer satisfaction scores
  • Develop and maintain advanced Power BI reports and dashboards to present findings and recommendations
  • Collaborate with cross-functional teams to design and implement performance improvement initiatives
  • Effectively communicate analysis and recommendations to business stakeholders

Requirements:

  • Bachelor's degree in a related field, such as business analytics or computer science
  • Experience in call center operations and/or business analytics
  • Advanced Power BI skills, including Power Query, DAX, and Power BI Service
  • Strong problem-solving skills and ability to work independently
  • Excellent written and verbal communication skills

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