Technical Support Specialist

2 days ago

Mandaluyong City, National Capital Region, Philippines beBeeService Full time $60,000 - $85,000

Effective Service Delivery Expert

Job Overview:

We are seeking a skilled professional to drive innovation and engage teams in the digital infrastructure landscape. As a global leader in critical infrastructure, we aim to push the limits of what's possible.

Role: Senior Support Analyst

Key Responsibilities:
  • Provide timely support via phone and email for internal and external requests, logging all details into the CRM system.
  • Manage end-to-end warranty cases: verify warranty status, ensure OEM and internal requirements compliance, and issue accurate invoices.
  • Coordinate with stakeholders and support regional teams across EMEA, NA, LATAM, and APAC regions.
  • Track and resolve customer support requests, escalate delays as needed, and maintain a strong customer focus for high satisfaction and timely resolution of claims.
  • Document customer-reported problems, define severity, and ensure timely follow-up on agreed actions.
Qualifications and Skills:
  • General knowledge of at least one of the following: CRM, Microsoft Office Suite (Excel, PowerPoint, Word).
  • Education: University degree or equivalent experience in a related field.
  • English proficiency: minimum upper-intermediate level.
  • 2+ years' experience in customer relations.
  • Strong ability to provide prompt, clear, and accurate information.

Our Core Principles & Behaviours: Safety, Integrity, Respect, Teamwork, Diversity & Inclusion.

We value collaboration and teamwork in our work environment. Our team is dedicated to delivering exceptional results and supporting each other to achieve success.

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