Medical Coordination Specialist

2 weeks ago

Porac, Philippines beBeeDispatcher Full time ₱7,200 - ₱7,800

This is a position for a detail-oriented and customer-focused dispatcher to assist in coordinating non-emergency medical transportation services.

The dispatcher will use software for dispatching and live driver monitoring while ensuring seamless communication between clients, drivers, and healthcare providers.

The ideal candidate will handle inbound and outbound calls professionally, assist customers and drivers with trip inquiries, address service inquiries, reroute trips to another available driver if the original driver cannot perform the trip, and ensure compliance with HIPAA policies.

Key Responsibilities:
  • Call Taking & Customer Service:
  • Answer incoming calls professionally and courteously using designated communication platforms
  • Assist clients and drivers with trip inquiries, modifying or canceling trips based on clients' medical appointments and transportation needs
  • Monitor driver locations and adjust routes in real-time to address delays, no-shows, or last-minute trip changes.
  • Communicate live updates to drivers, ensuring smooth pick-ups and drop-offs.
  • Verify client eligibility for services and ensure accurate data entry into software.
  • Provide clients with trip confirmations, estimated pick-up times, and driver details.
  • Address client concerns, complaints, and special requests while maintaining professionalism and empathy.
  • Maintain a calm and professional demeanor when handling difficult or frustrated clients.
  • Redirect drivers with navigation, trip-related inquiries, or unforeseen issues to support or safety coordinator.
  • Redirect client, driver, and healthcare provider inquiries about service policies, trip expectations, and company guidelines to administrative team.
Required Skills and Qualifications:
  • Experience in NEMT dispatching or customer service (preferred)
  • Ability to learn dispatch software or other NEMT dispatching platforms
  • Familiarity with call center communication systems
  • Strong customer service skills, including conflict resolution and patience
  • Ability to multi-task in a fast-paced, high-call-volume environment
  • Excellent verbal and written communication skills
  • Strong problem-solving and critical-thinking skills
  • Knowledge of HIPAA policies and confidentiality best practices
  • Reliable internet connection and ability to work remotely

About this role

This is an opportunity to join a global leader in business process outsourcing and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services.

Job Benefits:
  • Remote work opportunities
  • Competitive compensation
  • Opportunities for career growth and development
Additional Information:
  • Seniority level: Not Applicable
  • Employment type: Full-time
  • Job function: Management and Manufacturing
  • Industries: Outsourcing/Offshoring

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