Customer Service Representative

2 days ago

Taguig, National Capital Region, Philippines beBeeClaimsCoordinator Full time ₱3,000,000 - ₱4,000,000
Job Title

We are seeking a dedicated and professional individual to join our organization as a Claims Coordinator. In this role, you will provide exceptional service to customers involved in motor vehicle accidents, ensuring smooth coordination of bookings, customer updates, towing, and vehicle repairs.

Your responsibilities will include:

  • Delivering high-quality customer service and continuously improving processes.
  • Handling all inbound and outbound customer calls and leads in a timely manner.
  • Maintaining lead conversion performance in line with KPIs.
  • Coordinating with repairers, tow truck operators, fleet agencies, and assessors to manage the repair process.
  • Collaborating with internal departments to ensure efficient case management.
  • Supporting end-to-end claims coordination including lodging claims, gathering evidence, and following up on progress.
  • Assisting in determining liability and initiating recovery from at-fault third-party insurers.
  • Arranging accident replacement vehicles and coordinating delivery/pick-up logistics.
  • Updating customers throughout the claims process and ensuring timely resolution.
  • Maintaining accurate and up-to-date case records and documentation.
  • Flagging issues or delays to the onshore team and suggesting process improvements as needed.

Requirements for this role

  • A strong background in motor vehicle accident insurance or claims.
  • Excellent phone communication and customer service skills.
  • At least 5 years of experience in a customer-facing, operations, or claims support role (AU client experience preferred).
  • Strong attention to detail and ability to manage multiple active cases with minimal supervision.
  • Proficient in written and spoken English; confident communicating with Australian customers and partners.
  • Experience using CRM or case management tools (e.g. Salesforce, HubSpot, or similar).
  • Reliable internet connection and backup power solutions.
  • Flexibility in work hours and location, with a focus on managing energy rather than time.
  • Access to online learning platforms and a budget for professional development.
  • A collaborative, no-silos environment, encouraging learning and growth across teams.
  • A dynamic social culture with team lunches, social events, and opportunities for creative input.
  • Health insurance.
  • Leave Benefits.
  • 13th Month Salary.

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