Disaster Relief Customer Experience Specialist
1 day ago
We are seeking highly skilled professionals to join our team in a temporary, remote capacity as needed in response to disaster relief efforts.
About the Role:- Deliver exceptional customer experiences by providing timely and effective solutions to simple requests.
- Stay up-to-date with the latest customer service techniques and account management systems.
- Provide assistance to customers with service inquiries in a prompt and professional manner.
- Develop expertise in common requests and solutions.
- Enhance the overall customer experience by identifying areas for improvement.
- Utilize our customer service techniques and systems to resolve issues efficiently.
- Escalate customer dissatisfaction to the appropriate channels in a timely manner.
- Must be at least 18 years of age.
- High school diploma or equivalent required.
- Excellent organizational, written, and oral communication skills essential.
- The ability to type quickly and accurately (20+ words per minute) is necessary.
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) required.
- Understanding of Windows operating systems a plus.
- Highly reliable with regular attendance and punctuality expected.
- Able to evaluate, troubleshoot, and follow up on customer issues effectively.
- Strong conflict resolution, problem-solving, and negotiation skills required.
- Customer service oriented (empathetic, responsive, patient, and conscientious).
- Ability to multitask, stay focused, and self-manage under pressure.
- Strong team orientation and customer focus necessary.
- Able to thrive in a fast-paced environment with change and ambiguity prevalent.
- Excellent interpersonal skills and ability to build relationships with colleagues and customers.
- Comprehensive HMO, medical, and dental coverage.
- Free meal during training provided.
- Career growth and learning opportunities available.
- Allowances for daily essentials (food, clothing, laundry).
- Performance and loyalty bonuses.
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