Building Stronger Communities

1 day ago

Province of Palawan, Mimaropa, Philippines beBeeCommunity Full time $100,000 - $150,000

The Role: Community Engagement Specialist

Job Description:

We are seeking a skilled Community Engagement Specialist to join our team. As a key member of our organization, you will be responsible for fostering engagement communication strategies within our community.

You will act as a stakeholder for both the community member experience and our business needs related to community satisfaction, consolidation, and growth. You will work closely with cross-functional teams to ensure that only approved procedures are followed when communicating with contributors.

Your primary goal is to promote relevant and adaptable strategies to lead, coordinate, and monitor communication with community members. This includes liaising with technology development, delivery, and marketing departments to provide requirements and follow-up on deliveries.

You will set and manage community members' expectations while actively working to improve the community experience. Your tasks include following sourcing strategy to reach project targets based on past data and research, performing root cause analysis for community escalations, proposing corrective actions, and preparing material for presentations regarding community insights.

You will also implement strategies for building and maintaining a large, engaged community, collaborate with cross-functional teams to identify and manage goals, participate in the onboarding process for newcomers, and serve as a point of contact for all community engagement processes.

In addition, you will identify and track relevant community KPIs, plan and organize community satisfaction surveys, convert results into actionable insights, review delivery communication KPIs and workflows, making adjustments as necessary, and complete other tasks assigned by your manager or supervisor.

Required Skills and Qualifications:
  • Exceptional communication skills with the ability to communicate important project updates verbally and in writing.
  • High-level interpersonal and relationship-building skills with the ability to interact with stakeholders from all levels of the organization.
  • Ability to work effectively under pressure to meet tight deadlines and ambitious goals.
  • Demonstrated analytical, critical-thinking, problem-solving, and decision-making skills with the ability to analyze a situation and plan and implement a solution.
  • Excellent coordination and resource planning.
  • Proficiency and experience with online platform development stages, collecting requirements, and testing.
  • Ability to work independently.
  • Proactive and able to flag possible risks in the completion of assignments and identify solutions.
  • Established competency in the use of business applications and collaboration tools, including but not limited to Microsoft suite of applications (Outlook, Excel, Word, PowerPoint, SharePoint, Teams) and Google Workspace suite of products.
Qualification and/or Experience:
  • Minimum Bachelor's Degree or its equivalent.
  • Minimum 7 years of prior experience in vendor management/sourcing/crowdsourcing/talent acquisition/ATSs development for communities.
  • Experience working in a multinational/multicultural virtual working environment.
  • Experience in working in a cross-functional/matrix organization.
  • Demonstrated business English language proficiency.
Preferred Qualifications:
  • Strong experience in customer service-focused positions.
  • Fluency in a language other than English.

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