Senior Quality Assurance Manager

2 days ago


Cebu City, Central Visayas, Philippines Qavalo Inc. Full time
Job Title: Team Leader

Qavalo Inc. is seeking a highly skilled and experienced Team Leader to join our QA team.

About the Role:

The primary function of the Team Leader is to assist the Account Manager in achieving the required team productivity and ensuring that the QA quality meets the client-specific protocols.

Key Responsibilities:
  • Lead and manage a team of QA professionals to ensure high-quality deliverables
  • Collaborate with the Account Manager to develop and implement team productivity strategies
  • Ensure compliance with client-specific protocols and QA standards
  • Develop and maintain relationships with clients and stakeholders
  • Provide coaching and training to team members to enhance their skills and performance
Requirements:
  • Bachelor's degree in Nursing, Physical Therapy, Medical Technology, Respiratory Therapy, Occupational Therapy, Radiologic Therapy, Pharmacy, Biology, or other Medical Allied Health courses
  • Active PRC license (a plus)
  • At least 1-3 years clinical experience, preferably in the adult medical-surgical area
  • At least 1-3 years management/leadership experience, preferably in a healthcare BPO
  • Experience in Home Health industry (a plus)
  • Excellent leadership and communication skills
  • Willingness to work onsite (IT Park, Cebu City)
What We Offer:
  • Work from 9PM-6AM and enjoy 2 days off per week
  • Healthcare BPO (Back Office)
  • Career advancement
  • Paid Time Off: Benefit from paid vacation and sick leaves
  • Earn performance and attendance bonuses
  • Receive HMO insurance
  • Be part of a fun and exciting workplace
  • Participate in team buildings, seminars, training, and engagement activities
  • Refer friends and earn rewards


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