Senior Quality Assurance Manager
2 days ago
Qavalo Inc. is seeking a highly skilled and experienced Team Leader to join our QA team.
About the Role:The primary function of the Team Leader is to assist the Account Manager in achieving the required team productivity and ensuring that the QA quality meets the client-specific protocols.
Key Responsibilities:- Lead and manage a team of QA professionals to ensure high-quality deliverables
- Collaborate with the Account Manager to develop and implement team productivity strategies
- Ensure compliance with client-specific protocols and QA standards
- Develop and maintain relationships with clients and stakeholders
- Provide coaching and training to team members to enhance their skills and performance
- Bachelor's degree in Nursing, Physical Therapy, Medical Technology, Respiratory Therapy, Occupational Therapy, Radiologic Therapy, Pharmacy, Biology, or other Medical Allied Health courses
- Active PRC license (a plus)
- At least 1-3 years clinical experience, preferably in the adult medical-surgical area
- At least 1-3 years management/leadership experience, preferably in a healthcare BPO
- Experience in Home Health industry (a plus)
- Excellent leadership and communication skills
- Willingness to work onsite (IT Park, Cebu City)
- Work from 9PM-6AM and enjoy 2 days off per week
- Healthcare BPO (Back Office)
- Career advancement
- Paid Time Off: Benefit from paid vacation and sick leaves
- Earn performance and attendance bonuses
- Receive HMO insurance
- Be part of a fun and exciting workplace
- Participate in team buildings, seminars, training, and engagement activities
- Refer friends and earn rewards
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