Technical IT Support Specialist

1 day ago

Davao City, Davao, Philippines beBeeCareergrowth Full time ₱1,800,000 - ₱2,500,000
Key Responsibilities

We are seeking an IT Support Specialist to join our team. This role will be part of the Management Team and will work closely with leadership to attain company goals.

  • Be an ambassador of Sharesource values and culture, ensuring processes align with our values at all times.
  • Communicate and uphold company values while protecting the company's best interests.

Other key responsibilities include:

  • Plan proactively to ensure zero downtime in operations.
  • Provide excellent customer service for IT and management requests.
  • Continuously improve IT knowledge through training and development.
  • Contribute ideas and solutions to the IT knowledge base.
  • Build strong relationships with management, clients, and team members.
  • Maintain hardware, software, and network systems.
  • Manage and follow up on open tickets, ensuring proper response and resolution.
  • Escalate unresolved issues to the IT Manager.
  • Evaluate current and upcoming hardware and software standards.
  • Participate in IT projects as assigned.
  • Ensure compliance with company policies and standards.
Requirements

To succeed in this role, you should have:

  • 1–3 years of IT support experience, with a background in customer service or IT support roles.
  • Excellent communication and interpersonal skills.
  • Strong troubleshooting and problem-solving skills.
  • Proficiency in Mac, Linux, and Windows operating systems.
  • Understanding of PC hardware components and troubleshooting.
  • Experience with Windows networking, LAN/WAN, DNS, TCP/IP, and firewalls.
  • Familiarity with remote connectivity issues.
  • Ability to manage multiple priorities in a fast-paced environment.
Preferred Skills

The following skills are highly desirable:

  • Experience supporting Macs.
  • Knowledge of routers and firewalls.
  • Skills in troubleshooting, Linux, and web hosting.
Benefits

This is a competitive opportunity that includes:

  • Competitive salary.
  • Professional development opportunities.
  • Collaborative environment with global client exposure.
  • Monthly coaching and training.
  • Remote work flexibility.
  • Social impact activities and industry involvement.
  • Work-life balance and support for personal commitments.
  • Comprehensive health coverage.
Why Join Our Team?

Our diverse team makes a positive impact worldwide. We value diversity, inclusivity, and a supportive culture rooted in our core values:

  • Make a social impact.
  • Be proactive.
  • Create value.
  • Be fair, open, and honest.
  • Have fun, passion, and love.

Join us and be part of a team that shares your values

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