Event Flow Manager

4 days ago


Makati City, National Capital Region, Philippines Alpha Infinity Holding Corp. Full time
Job Description

The Event Flow Manager plays a pivotal role in ensuring the seamless operation of our restobar during peak periods and special events. This position is critical to maintaining an exceptional guest experience while upholding the highest standards of service and safety.

Key Responsibilities
  • Crowd Management: Directing guests to tables, managing wait times, and maintaining a smooth flow of traffic within the restobar.
  • Maintaining Order and Safety: Enforcing restobar rules, addressing any disruptive behavior, and ensuring the well-being of guests and staff.
  • Staff Coordination: Communicating effectively with bartenders, servers, and other team members to provide efficient service and foster a positive atmosphere.
  • Troubleshooting: Identifying and resolving issues that may arise, such as long wait times, seating problems, or customer complaints.
  • Special Events Support: Collaborating with the restobar team to deliver exceptional experiences during events like live music performances, themed nights, or private parties.
Essential Skills
  • Leadership: Demonstrating effective leadership skills to manage a team of staff, providing clear instructions and guidance.
  • Communication: Possessing strong communication skills to interact with guests, staff, and management, resolve issues, and provide clear directions.
  • Problem-Solving: Exhibiting the ability to identify and resolve issues quickly and effectively in a fast-paced environment.
  • Organization: Displaying strong organizational skills to manage crowd flow, coordinate with staff, and ensure the smooth operation of the restobar.
  • Customer Service: Focusing on customer satisfaction and creating a positive experience for guests, handling complaints, ensuring timely service, and maintaining high standards of quality.
Additional Considerations

The Event Flow Manager may be responsible for training and supervising other staff members in crowd control and guest management techniques. A thorough understanding of our menu, drink specials, and events is essential to provide accurate information to guests.



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