Operational Flow Manager

1 day ago


Makati City, National Capital Region, Philippines Alpha Infinity Holding Corp. Full time

About the Role

We are seeking an experienced Operational Flow Manager to join our team at Alpha Infinity Holding Corp. This is a dynamic and challenging position that requires strong leadership and organizational skills.

Key Responsibilities

The successful candidate will be responsible for ensuring the smooth operation of our restobar, particularly during busy periods or special events. This includes:

  • Managing Crowd Flow: Directing guests to tables, managing wait times, and maintaining a smooth flow of traffic within the restobar.
  • Maintaining Order and Safety: Enforcing restobar rules, addressing any disruptive behavior, and ensuring the safety of guests and staff.
  • Coordinating with Staff: Communicating with bartenders, servers, and other staff to ensure efficient service and a positive guest experience.
  • Troubleshooting: Identifying and resolving any issues that may arise, such as long wait times, seating problems, or customer complaints.
  • Assisting with Special Events: Supporting the restobar team during special events, such as live music performances, themed nights, or private parties.

Essential Skills and Qualifications

To be successful in this role, you will need:

  • Leadership: The ability to lead and manage a team of staff effectively, providing clear instructions and guidance.
  • Communication: Strong communication skills are essential for interacting with guests, staff, and management, resolving issues, and providing clear directions.
  • Problem-Solving: The ability to identify and resolve issues quickly and effectively is crucial in a fast-paced environment.
  • Organization: Strong organizational skills are necessary for managing crowd flow, coordinating with staff, and ensuring the smooth operation of the restobar.
  • Customer Service: A focus on customer satisfaction and creating a positive experience for guests is paramount. This involves handling customer complaints, ensuring timely service, and maintaining high standards of quality.

What We Offer

In return for your hard work and dedication, we offer a competitive compensation package and opportunities for career growth and development.



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