Logistics Operations Manager

1 day ago


Makati City, National Capital Region, Philippines Gratitude Philippines Full time

Job Description:

The SME Logistics Supervisor-level role at Gratitude Philippines involves overseeing logistics operations to ensure efficiency and quality. Key responsibilities include executing various tasks such as creating orders, activating shipments, building loads, assigning loads, scheduling appointments, tracking and tracing shipments, invoicing, updating financials, generating carrier payments, rejecting orders, cancelling orders, updating and resolving events, booking loads, and bouncing loads.

The incumbent is responsible for monitoring task boards and assigned email accounts to respond to customer and carrier requests. Additionally, they document events utilizing knowledge gained through SOPs and experience, and when required, follow defined escalation procedures.

Responsibilities Include:

  • Validating and ensuring the accuracy of load data in systems according to CHR and customer standards
  • Following through on customer or carrier requests to ensure satisfaction and escalating questions or requests when necessary
  • Completing other duties as assigned

Requirements:

The ideal candidate should have a minimum of 2 years of experience in the transportation/logistics industry with exposure to leading companies such as FedEx, UPS, DB Schenker, CEVA, DHL, and others. This experience will enable them to effectively manage logistics operations and make informed decisions.



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