Senior Customer Service Manager
1 day ago
We are seeking a highly skilled and experienced Client Care/Service Team Lead to drive customer satisfaction through effective handling of escalations and concerns.
Key Responsibilities:
- Handle inbound/outbound calls, live chat, email, and text efficiently and effectively.
- Lead the team in delivering exceptional customer service and resolving issues promptly.
- Collaborate with internal teams to resolve customer concerns and improve overall customer experience.
- Stay up-to-date with industry trends and best practices to continuously improve customer care services.
Essential Qualifications:
- Proven track record in customer-facing roles with excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment with multiple priorities and deadlines.
- Strong leadership skills with experience in team management and development.
- Excellent analytical and problem-solving skills with ability to think critically and make informed decisions.
Benefits:
- Opportunity to grow and develop in a dynamic and supportive team environment.
- Competitive compensation package with opportunities for career advancement.
- Professional development opportunities to enhance skills and knowledge.
- Flexible working hours and remote work options available.
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