Cable Service Representative
4 weeks ago
At Neksjob, we're seeking a highly skilled Cable Customer Service Specialist to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service and support to our customers.
Key Responsibilities:- Respond to customer inquiries via phone, email, and chat regarding cable services, billing, technical support, and account management.
- Assist customers in troubleshooting service-related issues, including cable connectivity and channel lineups.
- Process customer requests, including billing inquiries, service upgrades, and account changes, accurately and efficiently.
- Provide product information and guidance to customers about available cable packages and promotions.
- Maintain detailed and accurate records of customer interactions and transactions in our database.
- Collaborate with technical support teams to resolve complex issues and ensure a seamless customer experience.
- Follow up with customers to ensure satisfaction and resolve any outstanding concerns.
- Stay up-to-date on company policies, procedures, and product offerings to provide accurate information to customers.
- Meet or exceed performance metrics, including response time, resolution time, and customer satisfaction scores.
- High school diploma or equivalent; additional education or certifications in customer service or related fields is a plus.
- Previous experience in customer service, preferably in the telecommunications or cable industry.
- Strong communication skills, both verbal and written, with a customer-oriented attitude.
- Ability to handle multiple tasks and work in a fast-paced environment.
- Proficient in using computer systems and customer relationship management (CRM) software.
- Strong problem-solving skills and ability to work independently as well as part of a team.
- Flexibility to work evenings, weekends, and holidays as needed.
- Competitive salary and performance-based incentives.
- Comprehensive health, dental, and vision insurance.
- Paid time off and holiday pay.
- Employee discounts on cable services and other company offerings.
- Opportunities for professional development and career advancement.
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