Cable Service Representative

2 days ago


Angeles City, Central Luzon, Philippines Neksjob Full time
Cable Customer Service Specialist

At Neksjob, we're seeking a highly skilled Cable Customer Service Specialist to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service and support to our customers.

Key Responsibilities:
  • Respond to customer inquiries via phone, email, and chat regarding cable services, billing, technical support, and account management.
  • Assist customers in troubleshooting service-related issues, including cable connectivity and channel lineups.
  • Process customer requests, including billing inquiries, service upgrades, and account changes, accurately and efficiently.
  • Provide product information and guidance to customers about available cable packages and promotions.
  • Maintain detailed and accurate records of customer interactions and transactions in our database.
  • Collaborate with technical support teams to resolve complex issues and ensure a seamless customer experience.
  • Follow up with customers to ensure satisfaction and resolve any outstanding concerns.
  • Stay up-to-date on company policies, procedures, and product offerings to provide accurate information to customers.
  • Meet or exceed performance metrics, including response time, resolution time, and customer satisfaction scores.
Qualifications:
  • High school diploma or equivalent; additional education or certifications in customer service or related fields is a plus.
  • Previous experience in customer service, preferably in the telecommunications or cable industry.
  • Strong communication skills, both verbal and written, with a customer-oriented attitude.
  • Ability to handle multiple tasks and work in a fast-paced environment.
  • Proficient in using computer systems and customer relationship management (CRM) software.
  • Strong problem-solving skills and ability to work independently as well as part of a team.
  • Flexibility to work evenings, weekends, and holidays as needed.
Benefits:
  • Competitive salary and performance-based incentives.
  • Comprehensive health, dental, and vision insurance.
  • Paid time off and holiday pay.
  • Employee discounts on cable services and other company offerings.
  • Opportunities for professional development and career advancement.


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