Healthcare Liaison Specialist

7 days ago

Dumaguete, Central Visayas, Philippines beBeeNavigator Full time $60,000 - $100,000
Care Coordinator Job Description

This role involves guiding and supporting providers, ensuring seamless onboarding, engagement, and collaboration for improved patient outcomes.

The ideal candidate will have experience in care coordination, particularly in physical healthcare. Additionally, they should possess strong cold-calling and email outreach skills, as well as proficiency with HubSpot, LinkedIn Sales Navigator, and CRM tools.

Key Responsibilities:
  • Care Coordination (80%)
    • Serve as the first point of contact, ensuring a professional and welcoming patient experience.
    • Collect, verify, and update patient information accurately while ensuring confidentiality.
    • Schedule appointments efficiently and conduct initial screenings to direct patients appropriately.
    • Manage patient records in EMR systems, ensuring compliance with HIPAA regulations.
    • Respond to patient inquiries via phone, email, and chat with empathy and clarity.
    • Provide pre-appointment instructions and ensure patients understand documentation and insurance requirements.
    • Coordinate with providers, insurance teams, and staff to ensure smooth patient flow.
  • Provider Partnership (20%)
    • Conduct provider outreach and present the company's value proposition to acquire provider partnerships
    • High outbound call volume handling
    • Maintain accurate outreach records in HubSpot CRM
    • Track and report KPIs (calls, emails, meetings, conversion rates)
    • Share insights on prospect feedback and market trends to improve strategies
Requirements:
  • Proven experience in Care Coordination, especially in physical healthcare
  • 1+ years of outbound sales experience (healthcare preferred)
  • Strong cold-calling & email outreach skills
  • Proficiency with HubSpot, LinkedIn Sales Navigator, and CRM tools
  • Excellent verbal and written communication skills
  • Ability to thrive in a fast-paced, metrics-driven environment
Benefits:
  • Competitive Salary
  • Remote Work
  • Generous PTO
  • Direct Mentorship
  • Learning & Development Opportunities
  • Global Networking
  • Work-Life Balance

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