
Healthcare Medical Records Specialist Role
7 days ago
We are seeking a skilled Medical Records Specialist to play a pivotal role in our healthcare medical records retrieval process. This individual will be responsible for ensuring all requests are complete, accurate, and prepared for downstream processing.
">Key Responsibilities">- ">
- Provider Research & Identification">
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- Determine all relevant healthcare providers associated with a client's treatment, beyond the main facility listed by the law firm.">
- Locate billing providers and related entities using tools such as Chartswap, prior request history, and direct provider calls.">
- Input all identified providers into the admin application.">
- Request Creation & Quality Control">
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- Review and correct incoming Release of Information (ROI) forms, which are incomplete or incorrect in approximately 90% of cases.">
- Create accurate base forms before assembling final submission packets.">
- Conduct thorough quality assurance checks for each ROI packet, ensuring all required components (cover letters, affidavits, etc.) are accurate and complete.">
- Request Assignment">
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- Assign requests to appropriate records team members based on workload and utilization metrics.">
- Handling Special Cases">
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- Identify and escalate provider-specific requirements (e.g., custom forms) to the appropriate Client Success Manager (CSM).">
- Resolve missing or conflicting information by liaising directly with the law firm's case manager.">
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- Experience: Prior experience requesting health records from providers on behalf of healthcare companies, law firms, or related organizations.">
- Attention to Detail: Extreme accuracy is essential; errors can cause months-long delays in retrieval.">
- Technical Skills: Proficiency in Adobe Acrobat and PDF editing/combining tools.">
- Communication: Strong verbal and written communication skills with a proactive problem-solving mindset.">
Please apply through our careers page.
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