Insurance Operations Specialist

4 days ago


Manila, National Capital Region, Philippines MicroSourcing Full time

**About the Role:**

We are seeking a skilled Insurance Operations Specialist to join our team. As an Insurance Operations Specialist, you will play a critical role in ensuring the smooth operation of our insurance claims processing system.

Key Responsibilities:

  • Process complex insurance tasks and operate various client systems independently.
  • Optimize operations by analyzing problems, developing procedures, and ensuring compliance.
  • Enhance customer experience by communicating with clients, addressing needs, and building strong relationships.
  • Perform audits and troubleshooting to identify gaps, resolve issues, and meet compliance requirements.
  • Conduct training by creating training plans, managing processes, and coaching junior trainers.
  • Develop and update SOPs (Standard Operating Procedures) and training plans to ensure alignment with operational goals.
  • Implement quality assurance measures to ensure processes meet high standards and client expectations.
  • Support other tasks, including data analysis, reporting, and onboarding new clients and tasks.

About Us:

MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines. We pride ourselves on fostering an inclusive culture that celebrates diversity and fosters an environment where everyone can thrive.



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