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Operations Specialist

1 week ago

Manila, National Capital Region, Philippines Pioneer Your Insurance Full time

About the Role:

This Operations Specialist position is responsible for collaborating with Department Heads and Section Heads to document, review, and design business processes and guidelines that align with Pioneer Your Insurance's business objectives.

Main Responsibilities:

  • Ensure consistent positive client experience by maintaining high client service standards.
  • Foster effective communication with clients through strategic relationships.

Project Oversight:

  • Lead project teams from initiation to closure, adhering to quality and project management standards.
  • Collaborate with junior colleagues and other stakeholders on project deliverables.
  • Offer expert guidance on process improvements and guarantee alignment with organizational goals.
  • Evaluate project outcomes by checking in with clients six months post-project completion.

Requirements:

  • Bachelor's degree in Industrial Engineering or a related field.
  • Three years of experience in systems analysis, documentation, and project management.
  • Achieving Lean Six Sigma Certification is preferred.
  • Tech skills include:
  1. Project Management
  2. Stakeholder Engagement
  3. Business Process Revitalization
  4. Systemic Thinking
  5. Expertise in Advanced Process Mapping Tools