Insurance Operations Manager

3 days ago


Manila, National Capital Region, Philippines Pioneer Your Insurance Full time

Pioneer Your Insurance is hiring an experienced Insurance Operations Manager to oversee business process development and implementation across the organization. This role involves collaborating with Department Heads and Section Heads to design, document, and review business processes and guidelines that align with the company's objectives.

Responsibilities:

  • Client Experience Management:

Build and maintain strong relationships with clients, ensuring exceptional customer satisfaction. Ensure seamless communication and resolution of client issues.

Project Management:

  • Leverage expertise to manage projects efficiently, from initiation to closure, while maintaining adherence to Quality standards and Project Management guidelines.
  • Collaborate with cross-functional teams to drive project success and ensure alignment with organizational objectives.
  • Apply analytical skills to identify opportunities for process improvement and implement changes that enhance efficiency and effectiveness.

Requirements:

  • Bachelor's degree in Industrial Engineering or a related field.
  • A minimum of three years of experience in systems analysis, documentation, and project management, preferably with Lean Six Sigma Certification.
  • Strong technical competencies, including:
  1. Project Management
  2. Stakeholder Management
  3. Business Process Reengineering
  4. Systems Thinking
  5. Advanced Process Mapping Tools Proficiency

We are looking for an individual with exceptional leadership skills, who can effectively communicate complex ideas and collaborate with various stakeholders to drive business process improvements.



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