Patient Support Associate

7 days ago


Cebu City, Central Visayas, Philippines BEST CAREERS AND OPPORTUNITIES Full time

As a Patient Support Associate at BEST CAREERS AND OPPORTUNITIES, you will be part of a dynamic team dedicated to delivering exceptional patient care and support.

Job Summary

We are seeking an experienced Patient Support Associate to join our team. In this role, you will be responsible for handling inbound and outbound calls, accessing client PMS(s), and addressing patient inquiries, support, and issue resolution.

Key Responsibilities
  1. Call Handling: Handle inbound and outbound calls with patients to address their concerns and resolve issues in a timely and professional manner.
  2. Patient Access: Access client PMS(s) to update patient information, process payments, and resolve billing discrepancies.
  3. Communication Skills: Possess excellent written and verbal communication skills to effectively communicate with patients, colleagues, and management.
Requirements
  • Education: Senior High School Graduate or equivalent.
  • Experience: At least 6 months BPO experience and knowledge in Revenue Cycle Management is preferred.
  • Skills: Good to excellent English and Spanish communication skills, ability to work in a team environment, and willingness to learn and be trained.


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