Medical Associate

1 week ago


Cebu City, Philippines BEST CAREERS AND OPPORTUNITIES Full time

Job Description- Inbound and outbound call handling- Access client PMS(s)- Customer inquiries, support, and issue resolution- Follow Patient Authentication guidelines as per HIPAA guidelines before providing any critical information- Address patient payments queries- Check open balance upon patient request- Provide predesigned discount offers if requested- Reconfirmation of payments made online- Resolve patient issue with making payments online- Processing patient credit cards on secure online portal for patient payments to close their open billsRoles & Responsibilities- Transfer calls where payments cannot be taken online or follow agreed upon guidelines.- Update PMS(s) pertaining to insurance or address change- Address patient statement related disputes- Other FAQs – any insurance or clinic related clarifications- Address any collection agency related corrections- Patient not wanting to coordinate with collections- Patient paid with proof of payment- Patient providing insurance information after collection agency communication- Collection agency calling with information request- Manage data collection from patient and upload into client PMS (including by not limited to death certificates, charity letters, insurance cards, attorney requests, proof of payments, etc. )- Ensure each account is appropriately updated with detailed memos/notes- Place any outbound calls where patients have left voice message / requested a call back- Work with onshore team in regard to attorney request calls coming in where patient data is requested and provide attorneys with assigned clients forms to be filled and updated.- Capability to be able to transfer calls to client for level II escalation reasonsDesirable Skills- Senior High School Graduate- High School (Old Curriculum) Completed 4 semesters in 2nd year college with no back subjects. - College Graduate or Associate Graduate. - Preferably with at least 6 months BPO experience and has some knowledge in Revenue Cycle Management- With good to excellent English and Spanish communication skills - Good team player - Willing to learn and be trained - Willing to work in Tech Tower, Ayala Cebu Business Park.



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