Employee Benefits Services Specialist

2 weeks ago


Cebu City, Central Visayas, Philippines Conduent Full time
Job Description: Employee Benefits Services Specialist

As an Employee Benefits Services Specialist at Conduent, you will be responsible for providing exceptional service to our clients and participants. You will work closely with our team to deliver mission-critical services and solutions that meet our clients' needs.

Responsibilities:
  • Improve participant decision-making by advising them on plan provisions.
  • Respond to client inquiries through various channels.
  • Communicate effectively with participants to explain calculations and resolve issues.
  • Develop and implement training programs to enhance agent performance.
  • Coach and mentor junior employees to ensure they have the skills needed to succeed.
  • Collaborate with outside providers and vendors to coordinate benefits, services, and payments.


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