Remote Technical Support Specialist

1 day ago

Paranaque City, Calabarzon, Philippines beBeeInterview Full time $8,000
Freelance Interview Host

We are seeking a skilled Freelance Interview Host to join our team. As a key member of our Market Research Project Management team, you will be responsible for managing the day-to-day call management of market research studies.

  • Provide technical support to internal and external users via phone or email
  • Assess technical support level of user to provide appropriate support in a timely manner
  • Prepare respondents in advance to join their scheduled interviews on time
  • Facilitate start of scheduled interviews and provide troubleshooting support as needed
  • Support moderator and interpreter trainings prior to the start of the project
  • Triage and communicate issues to the QualStage Product Owner and Engineering team
  • Document technical issues and resolutions to support customers and improve internal processes

This role requires a strong working knowledge of Windows and Apple operating systems, as well as internet browsers and mobile devices. Excellent communication and interpersonal skills are essential for success.

Requirements
  • Strong technical skills
  • Excellent communication skills
  • Ability to work independently

Our company offers flexible scheduling between 03:00 - 20:00 EST. We encourage motivated and organized individuals to apply.

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