Operations Support Specialist

2 days ago

Mabalacat, Central Luzon, Philippines beBeeAdministator Full time $60,000 - $90,000

As a key member of the operations team, you will play a pivotal role in building and supporting the group that delivers care. Your initial focus will be on recruiting and onboarding new colleagues, ensuring they have everything they need to excel.

Key Responsibilities:
  • Candidate and New Hire Liaison: Manage interactions with candidates in the hiring pipeline, including answering questions, sending batch updates, and ensuring timely responses throughout the process.
  • Onboarding Oversight: Oversee the onboarding process for new hires: send offer letters and track signatures, coordinate start dates, provision accounts, schedule onboarding events, and ensure all onboarding tasks are completed.
  • Point of Contact for New Hires: Serve as the primary contact for new colleagues during the hiring and onboarding process, fielding questions and ensuring a seamless experience.
  • Process Enhancement & Systems: Support the development and maintenance of systems and processes that streamline hiring and onboarding (e.g., applicant tracking, workflow improvements).
  • Team Monitoring & Support: Assist in tracking and analyzing team performance, flagging issues and helping management address challenges.

This role is ideal for someone who is highly organized, detail-oriented, and enjoys making processes run smoothly. You will work closely with a co-founder, gain visibility into how an early-stage organization operates, and over time, take on broader operational responsibilities as the company grows.

Requirements:
  • Prior experience working in a startup or similarly fast-paced environment, with the ability to thrive without needing step-by-step instructions.
  • Exceptional English communication skills (written and verbal) — friendly, professional, and prompt in interactions with candidates, new hires, and internal stakeholders.
  • Strong attention to detail and organizational skills to manage multiple moving pieces without errors or dropped tasks.
  • A self-starter mindset with the initiative to identify issues, take ownership, and follow through to resolution.
  • Comfortable with adaptability and flexibility — able to adjust to shifting priorities and take on a wide range of administrative and operational tasks.
  • Tech-savvy and able to quickly learn tools like Google Suite, Slack, Notion, or similar platforms for communication and account provisioning.
  • Problem-solving ability and a proactive approach to improving processes, streamlining workflows, and ensuring smooth operations.
  • Strong interpersonal skills and emotional intelligence, with empathy and patience to support new hires and build rapport across the team.
  • A growth mindset — eager to learn, open to feedback, and motivated to expand into broader responsibilities as the organization grows.
  • Passion for making a positive impact on people's lives, especially through improving access to care and support.

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