Highly Skilled Customer Service Specialist

2 weeks ago

Imus, Calabarzon, Philippines beBeeCustomerSupport Full time ₱31 - ₱53
Customer Service Representative

We are seeking a highly skilled and experienced professional to join our team as a Customer Service Representative. As a key member of our customer support team, you will be responsible for providing exceptional customer service to our clients through various communication channels.

Key Responsibilities:

  • Manage inbound and outbound calls, emails, and instant messages to resolve customer concerns effectively and efficiently.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Ensure customer satisfaction in every interaction by following communication procedures, guidelines, and policies.
  • Keep records of customer interactions, process and update customer accounts, and file documents as needed.

Required Skills and Qualifications:

  • At least 1 year of proven experience as a Customer Service Representative in a B2C or B2B capacity.
  • Excellent English communication skills, both written and verbal (at least B2 level).
  • Strong phone, email, and instant messaging communication skills.
  • Solid organizational and time management skills.
  • Tech-savviness and familiarity with current technologies, such as desktop sharing, cloud services, CRM, and VoIP.
  • Experience with word-processing software and spreadsheets (e.g., MS Office).
  • Knowledge of online calendars and scheduling (e.g., Google Calendar).

Benefits:

  • Health Insurance (HMO).
  • Performance Incentives.
  • Job Security and Stability.
  • Paid Training.
  • Inclusive Culture.
  • Upskilling Opportunities.
  • 100% Work-From-Home.
  • Exceptionally Supportive Team.
  • Opportunities for Career Growth.
  • Fun Work Environment.
  • Holiday & Overtime Pay.

Work Schedule: US work hours (20-40 hours per week).
Remote Job: This job can be done from anywhere with a stable internet connection.

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