Senior Technical Support Specialist

1 day ago

Paranaque City, Calabarzon, Philippines beBeeExpert Full time ₱680,000 - ₱1,060,000
Technical Support and Quality Assurance Expert

We are seeking a highly skilled Technical Support and Quality Assurance Expert to join our team. This role is a hybrid of technical support and quality assurance, designed to ensure our customers receive excellent support while our app maintains the highest level of reliability.

As a Technical Support and Quality Assurance Expert, you will be responsible for helping resolve escalated customer issues, testing new features before release, and building automation that improves both our support and QA processes.

The ideal candidate will have strong English communication skills, previous experience in a consumer or business app environment, and demonstrated ability to provide effective technical support or QA testing in a fast-moving software team.

You will spend your time handling complex issues escalated from our customer service team, investigating and resolving customer problems by reproducing issues, reviewing logs, and testing app flows.

Communicating clearly and empathetically with customers when needed and enabling internal support agents with clear explanations, fixes, and documentation are also key responsibilities.

In addition, you will participate in pre-release QA cycles, testing app builds on both physical devices and simulators, run manual tests across key user journeys and edge cases, help design and maintain automated test suites, and provide feedback during release planning to identify risks and areas needing special attention.

Strong problem-solving mindset – able to explore, reproduce, and explain complex app issues – is essential for this role.

Other required skills include familiarity with test automation tools or willingness to learn, comfortable with on-device app testing (iOS/Android) and simulators/emulators, and exposure to SQL or debugging logs.

Working remotely is an option and flexible working hours are available.

What You'll Get

  • Meaningful work & Growth: We take every opportunity to stretch ourselves and deliver an excellent client experience.
  • Employee as our biggest asset: We are genuinely invested in our people's career and welfare.
  • Global reach & local impact: Get to work with high-growth startups and dynamic companies from the comfort of your own home.
  • Powering global startups: We've created opportunities for people to make an impact on fast-growing startups and dynamic companies.

Seniority Level: Mid-Senior level

Employment Type: Full-time

Job Function: Information Technology

Industries: Outsourcing and Offshoring Consulting

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