
Advanced Systems Administrator
2 days ago
Provide advanced technical support for complex issues related to server networks, Microsoft products, and Citrix environments.
Key Responsibilities:- Resolve technical issues via phone, email, remote access, and onsite.
- Act as the primary escalation point from tier 1 and tier 2 support technicians.
- Provide training as needed to the tier 1 and tier 2 support teams.
- Advanced troubleshooting for server network issues including Cisco, Fortinet, Meraki, Dell, Palo Alto, Ubiquiti, and SonicWall hardware (routing, switching).
- Advanced knowledge and troubleshooting of Microsoft products including Windows Server, Azure, Cloud Computing, desktop operating systems, and hardware.
- Advanced experience with the management of Citrix Environments including XenApp, XenDesktop and Netscaler products.
- Advanced experience with setting up, management of, and troubleshooting Active Directory environments.
- Virtualization design, implementation, and support (VMware, Hyper-V, Xen)
- Familiarity with various storage appliances and technologies used in enterprise installations (iSCSI, RAID, SAN, NAS)
- Expertise in Office 365/Azure administration and migrations
- Knowledge of SaaS based products, and management of customer licenses
- Maintain and update documentation along with creation of technical procedures
- Device firmware and OS patching/upgrades as required
- Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent professional experience).
- Relevant certifications preferred: Microsoft (MCSA/MCSE), Azure Administrator/Engineer, Cisco CCNA/CCNP, VMware VCP, Citrix CCA/CCP, Fortinet NSE, Palo Alto PCNSA/PCNSE.
- 5+ years in advanced systems/network administration, preferably in MSP or enterprise environment
- Proven ability to resolve complex technical issues via phone, email, remote access, and onsite.
- Hands-on expertise with network troubleshooting and configuration for Cisco, Fortinet, Meraki, Dell, Palo Alto, Ubiquiti, and SonicWall devices (routing, switching).
- Advanced knowledge in Microsoft Windows Server, Azure, cloud computing platforms, and desktop operating systems/hardware.
- Strong experience managing Citrix environments (XenApp, XenDesktop, NetScaler).
- Proficiency in Active Directory setup, management, and troubleshooting (Group Policy, DNS, DHCP).
- Solid background in virtualization technologies (VMware, Hyper-V, Citrix Xen) including design, implementation, and ongoing support.
- Familiarity with enterprise storage systems (iSCSI, RAID, SAN, NAS).
- Expert-level skills in Office 365 and Azure administration, migrations, and license management for SaaS products.
- Experience as primary escalation point for Tier 1 & Tier 2 support teams, including mentoring and providing training.
- Ability to manage device firmware and OS patching/upgrades across multiple platforms.
- Capable of creating and maintaining technical documentation and standard operating procedures.
- Skilled in project ownership — can handle assigned projects and meet deadlines consistently.
- Excellent problem-solving and analytical abilities.
- Strong communication skills for direct client interaction and team collaboration.
- Able to work independently with minimal supervision in a remote setting.
- Strong organizational skills and attention to detail.
- Full-time
- Information Technology
- IT Services and IT Consulting
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